SHIPPING
POLICY

Shipping rates

Shipping is a flat rate of LKR 400 islandwide, calculated at checkout.

Processing time

Orders are processed within 1–2 business days after payment is confirmed. You will receive an email confirmation once your order is dispatched.

Delivery times

• All districts: 2–5 business days

Delivery times are estimates and may vary during public holidays, severe weather, or courier delays. We are not responsible for delays caused by third-party delivery partners once the parcel has been handed over.

Delivery areas

We currently ship to all districts within Sri Lanka. We do not offer international shipping at this time.

Order tracking

When your order ships, we will send tracking details to the email address provided at checkout. If you have not received an update within 3 business days of ordering, contact us at hellonagamatcha@gmail.com.

Incorrect or incomplete addresses

Please double-check your delivery address at checkout. Naga Matcha is not responsible for parcels delivered to incorrect addresses provided by the customer. Re-delivery fees may apply.

Failed delivery

If a delivery attempt fails and the parcel is returned to us, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-sent orders.