Help Centre
FREQUENTLY
ASKED QUESTIONS
Can't find what you need? Email hellonagamatcha@gmail.com
What is Naga Matcha?
Naga Matcha is a premium matcha brand based in Sri Lanka. We sell ceremonial and premium grades: 100% pure green tea powder (Camellia sinensis), sourced from trusted origins worldwide and stone-ground in small batches. Each 100g packet makes up to 15 cups.
How do I brew the perfect cup?
Use ½–2 tsp of matcha powder. Mix with 2 tbsp water into a smooth paste, add 2 more tbsp water and whisk in a zig-zag motion. For a latte, add ¾ cup milk and ½–1 tbsp sweetener. See our full brew guide.
How should I store my matcha?
Keep your packet sealed, dry, and away from heat, light, and strong odours. Refrigerator is best to keep it fresh, and once opened it's best used within 4–6 weeks for the brightest colour and flavour.
Do you ship across Sri Lanka?
Yes. Shipping is a flat rate of LKR 400 islandwide, calculated at checkout. Delivery typically takes 2–5 business days. See our shipping policy for details.
Where can I buy Naga Matcha in person?
Use our store locator to find cafés and stockists near you, or order online.
What payment methods do you accept?
We accept Visa, Mastercard, eZ Cash, and FriMi through our secure PayHere checkout. Payment is processed when you complete your order online.
Can I return or exchange my order?
No. We do not offer refunds or returns after purchase. If your order arrives damaged or incorrect, please contact us within 48 hours at hellonagamatcha@gmail.com so we can help.
What grades of matcha do you sell?
We carry ceremonial and premium grades, each suited to a different ritual. See our matcha types guide for details.
Do you offer wholesale or café supply?
Yes. For wholesale, café partnerships, or bulk orders, email hellonagamatcha@gmail.com with your business details and we'll get back to you.