Help Centre
REFUNDS &
RETURNS
Last updated: June 2026
No refunds or returns
All purchases are final. We do not offer refunds, returns, or exchanges after purchase.
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery at hellonagamatcha@gmail.com with your order number, a short description, and clear photos.
We will review each case and support you appropriately.
Questions?
Reach us at hellonagamatcha@gmail.com or see our FAQs.